Bugaboo Carry Handle Quality Initiative Notice

Bugaboo Carry Handle Quality Initiative Notice

Bugaboo is proactively reaching out to all customers with a Bugaboo Cameleon or a Bugaboo Donkey to register for a new and improved carry handle for their pram body/seat. 
We have learned from customer reports that under certain situations, the white button of the carry handle may pop out when the pram body or seat is resting on the ground or is placed on an unstable surface. If the white button pops out, the carry handle may detach on one side.
An external investigation of these customer reports confirms that the safety risk is low, and no injuries have been reported. While the Bugaboo Cameleon and the Bugaboo Donkey continue to comply with all external regulatory and safety standards, we have improved the carry handle design. We are making this new and improved carry handle available at no cost to our affected customers.

The Bugaboo Cameleon+ carry handle is available now. We expect delivery to consumers to be 2 weeks from the moment of registration, subject to stock availability.
The new carry handle for the Bugaboo Donkey will become available for retailers from the end of January/beginning of February onwards and it will become available to consumers from the end of February 2013 onwards. We are working around the clock to expedite deliveries as quickly as possible. Bugaboo will follow up with Bugaboo Donkey owners by e-mail once the new carry handle will be shipped to them.

As an extra precaution, until customers receive the new and improved carry handle, they should remove their current carry handle from the stroller.
The Bugaboo Cameleon3 (launched September 2012) is equipped with a carry handle that isn’t affected.

The serial numbers of the affected strollers are:
Bugaboo Cameleon Bugaboo Donkey
S/N 04011090900001 to S/N 04031101009999 S/N 170101105300001 to
S/N 08011090900001 to S/N 08021100800386 S/N 170104130900500
S/N 140100093600531 to S/N 140103123350418

The new carry handle and information on assembly and use can be obtained by registering at www.bugaboo.com/carryhandle, or by contacting Bugaboo customer service.
We highly appreciate your support in this carry handle quality initiative. Should a consumer ask about this initiative, thank you for informing them about the online possibility to order a new carry handle. If you have access to internet in your store you can help them register on www.bugaboo.com/carryhandle if they have their chassis serial number with them. We have also produced an information card with QR code you can give to your customers. Again, thank you for your help. We very much value your support.
 
More information is available at www.bugaboo.com/carryhandle or via Bugaboo Customer Service:
Europe: service.nl@bugaboo.com or 0031 20 718 9531
Netherlands/Belgium service.nl@bgaboo.com or 0031 20 718 9531
Nordics service.nordics@bugaboo.com or 00 31 20 462 39 40
UK: service.uk@bugaboo.com or 0800 587 8265
France/Belgium: service.fr@bugaboo.com or 0033 17 670 4171
Germany: service.de@bugaboo.com or 0049 69 2222 1140
Spain: service.es@bugaboo.com or + 34 93 762 25 55
USA/Canada: serviceus@bugaboo.com or 1 800 460 2922
Asia: service.asia@bugaboo.com or 0086-21-60293810 ext 101
Australia/New Zealand: service.au@bugaboo.com or 0061 2909 10322

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