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Manufacturer:
The affected Car Seat Base G2 units should not be returned to the retailer.
Orbit Baby has determined that the StrongArm™ knob on the affected Car Seat Base G2 units, used to securely tighten the base into the vehicle, may detach or spin without tightening the base, preventing the installation of the car seat base in accordance with the instructions. The affected Car Seat Base G2 units were manufactured between March 20, 2013 and July 20, 2013 with the corresponding batch number A0840, A0860 or A0880.
Orbit Baby has received a few consumer complaints that the StrongArm™ knob component of the Orbit Baby Car Seat Base G2 detaches or spins without tightening the base. The company received on July 16, 2013 the first complaint that a US consumer was unable to install the car seat base because the knob had detached and the consumer requested a replacement component. In Canada, as of October 23, 2013, one complaint regarding this issue with the affected units has been reported, but there has not been any report of injury related to this issue worldwide.
Non-registered owners, or owners who have moved, should contact the Canadian distributor, ALCA Distribution, at their toll-free number (1-866-531-3255) to obtain a free repair kit or if they have any questions. Detailed instructions concerning this notice are also available online at: http://ca.orbitbaby.com/support/safety-update/.
This issue does not affect the performance of any Orbit Baby car seats if the Car Seat Base G2 is securely installed in accordance with the instructions. If the car seat base is securely installed in accordance with the instruction manual and the knob later detaches or just spins, the base will indeed remain securely installed and can continue to be used with the car seat.
This issue also does not affect the performance of the Infant Car Seat G2 when used without the Car Seat Base G2. The infant car seat can continue to be used without the base until a repair kit has been installed. For instructions on how to install an Orbit Baby car seat without the Car Seat Base, all instruction manuals and installation videos can be found at the following link: http://ca.orbitbaby.com/en/.
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Orbit Baby, Inc.
8445 Central Avenue
Newark, CA 94560 USA www.orbitbaby.com
8445 Central Avenue
Newark, CA 94560 USA www.orbitbaby.com
Importer and Distributor:
ALCA Distribution
2153 192nd Street, Unit 4
Surrey, BC V3S 3X2
2153 192nd Street, Unit 4
Surrey, BC V3S 3X2
Consumer Contact:
1-866-531-3255
Media Contact:
Michelle Robertson 1-866-627-9690
Model, Model Number Affected:
Car Seat Base G2, Model No. ORB822000
Dates of Manufacture:
March 20, 2013 to July 20, 2013 inclusively
Number of Units:
110
Geographic Distribution:
Across Canada
The affected Car Seat Base G2 units should not be returned to the retailer.
Orbit Baby has determined that the StrongArm™ knob on the affected Car Seat Base G2 units, used to securely tighten the base into the vehicle, may detach or spin without tightening the base, preventing the installation of the car seat base in accordance with the instructions. The affected Car Seat Base G2 units were manufactured between March 20, 2013 and July 20, 2013 with the corresponding batch number A0840, A0860 or A0880.
Orbit Baby has received a few consumer complaints that the StrongArm™ knob component of the Orbit Baby Car Seat Base G2 detaches or spins without tightening the base. The company received on July 16, 2013 the first complaint that a US consumer was unable to install the car seat base because the knob had detached and the consumer requested a replacement component. In Canada, as of October 23, 2013, one complaint regarding this issue with the affected units has been reported, but there has not been any report of injury related to this issue worldwide.
Consumer Recourse:
A free repair kit consisting of a barrel nut, screw, allen wrench, and repair instructions in both official languages will be made available to all registered owners and retailers with affected car seat bases. A consumer can confirm whether a Car Seat Base G2 (Model No. ORB822000) is affected by verifying the "Date Manufactured" (between March 20, 2013 and July 20, 2013) and the Batch Number (A0840, A0860 and A0880). The label with the "Date Manufactured" and Batch Number is found on the back of the base’s upright portion. Non-registered owners, or owners who have moved, should contact the Canadian distributor, ALCA Distribution, at their toll-free number (1-866-531-3255) to obtain a free repair kit or if they have any questions. Detailed instructions concerning this notice are also available online at: http://ca.orbitbaby.com/support/safety-update/.
This issue does not affect the performance of any Orbit Baby car seats if the Car Seat Base G2 is securely installed in accordance with the instructions. If the car seat base is securely installed in accordance with the instruction manual and the knob later detaches or just spins, the base will indeed remain securely installed and can continue to be used with the car seat.
This issue also does not affect the performance of the Infant Car Seat G2 when used without the Car Seat Base G2. The infant car seat can continue to be used without the base until a repair kit has been installed. For instructions on how to install an Orbit Baby car seat without the Car Seat Base, all instruction manuals and installation videos can be found at the following link: http://ca.orbitbaby.com/en/.
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